Farm Animal

 

 

 

 

 

Terms & Conditions for Farm Clients

 

1. Purpose of These Terms

These Terms & Conditions set out how The Rural Vet Clinic (“we”, “us”) provides veterinary services to farm clients (“you”). They help ensure fairness and a smooth working relationship.

 

2. Registration & Client Information

  • You must register your farm with accurate contact details, CPH numbers, and billing information.
  • You agree to keep us updated if your details change.
  • By registering, you confirm you are authorised to request veterinary services for the animals in your care.

3. Veterinary Services

We agree to provide routine, emergency, herd health, and all other veterinary services. You agree to:

  • Provide safe access to animals and facilities
  • Ensure animals are properly restrained
  • Follow veterinary advice relating to treatment, withdrawal periods, and animal welfare
  • Notify us promptly of any deterioration or concerns

We reserve the right to decline or withdraw services if animal welfare, staff safety, or legal compliance is compromised.

4. Emergency Care

  • We may prioritise cases based on clinical urgency.

5. Medicines & Prescriptions

We supply and prescribe medicines in accordance with the Veterinary Medicines Directorate (VMD) and Royal College of Veterinary Surgeons (RCVS) guidance. You agree to:

  • Allow us to carry out the necessary clinical assessments before prescribing
  • Use medicines exactly as directed
  • Maintain accurate medicine records
  • Observe withdrawal periods
  • Store medicines safely and securely

We may refuse to supply medicines if we believe it is unsafe, unlawful, or clinically inappropriate.

6. Fees & Payment Terms

  • A full price list is available on request.
  • Invoices are issued monthly 
  • Payment terms: 28 days from invoice date.
  • Late payments may incur interest and administrative charges.
  • We reserve the right to suspend services for overdue accounts.

7. Written prescriptions 

You have the right to request a written prescription instead of purchasing medicines directly from The Rural Vet Clinic. Where a prescription is requested, the following applies:

  • A prescription fee will be charged for the time required to review your clinical records, ensure legal compliance, and issue the document.
  • As the sale of veterinary medicines subsidises the cost of providing farm visits and professional time, clients who choose to obtain medicines elsewhere will be charged under an alternative fee structure to client who use us exclusively.
  • This alternative fee structure includes:
    • Higher professional fees for visits and professional services
    • Standard charges for all time spent on clinical assessment, case discussions, and treatment planning (including remote advise)
    • Out‑of‑hours surcharges applied to visits outside normal working hours.
  • We may only issue prescriptions where the animals are under our care, in accordance with the RCVS Code of Professional Conduct and the VMD.
  • We reserve the right to decline a prescription if it is not clinically appropriate, not safe, or not legally compliant.

8. Estimates

  • Estimates are provided on request.
  • Actual costs may vary depending on clinical findings, complications, or additional treatments required.
  • We will inform you if costs are likely to exceed the estimate (where reasonably possible).

9. Data Protection (GDPR)

We process your personal data in line with UK GDPR. We may use your data to:

  • Provide veterinary services
  • Maintain clinical records
  • Issue invoices and manage your account
  • Meet legal and regulatory obligations
  • Communicate important animal health information

We do not sell or share your data with third parties except where legally required (e.g., APHA, RCVS, laboratories). A full Privacy Notice is available on request.

 

10. Liability

 

We accept no responsibility for loss, damage, or delay caused by circumstances beyond our control.

  • Our liability is limited to the cost of the services provided.
  • You are responsible for ensuring safe working conditions for our staff on your premises.

11. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible. We will:

  • Acknowledge your complaint
  • Investigate promptly
  • Provide a written response If unresolved, you may refer the matter to the RCVS.

12. Termination of Services

Either party may terminate the relationship with written notice. We may terminate immediately if:

  • There is a risk to staff safety
  • There is non‑payment of fees
  • Animal welfare or legal compliance is compromised

13. Changes to These Terms

We may update these Terms occasionally. The latest version will always apply and will be available on request or on our website.

Small Animal Veterinary Terms and Conditions

Client Agreement

Welcome to The Rural Vet Clinic. Please read the following terms and conditions carefully, as they set out the basis on which we provide veterinary services to you and your pets.

1. Registration and Client Details

By registering your pet with our practice, you confirm that you are the legal owner or authorised carer of the animal. It is your responsibility to ensure all contact details and pet information are kept up to date.

2. Appointments and Consultations

Appointments are required for consultations. Please arrive on time and notify us as soon as possible if you need to cancel or reschedule. Missed appointments or late cancellations may incur a fee.

3. Fees and Payment

All fees for services and products are payable at the time of consultation or upon collection of your pet. We accept payment by cash, credit/debit card, or other methods as agreed. Estimates for treatment can be provided upon request, but actual costs may vary depending on the clinical situation. We will always do our best to update you on ongoing costs.

4. Prescriptions and Medications

Medications are supplied in accordance with guidelines set out by the Royal College of Veterinary Surgeons. Written prescriptions are available upon request (£21 first medicine listed on script, £12.50 additional item). Please allow 48 hours for repeat prescriptions.

5. Insurance

Please let us know if your pet is insured and if you intend to make a claim. There is an administrative charge for completing insurance forms unless you are enrolled in our pet health plan. 

Direct claim: If your claim exceeds £100, we can make a direct claim to your insurance provider. Any excesses, co-excesses, or administrative fees must be paid either during treatment or when picking up medication and we will ask that the insurance company pays us the balance. If the insurance settlement is not received within 60 days of submitting the claim, you are required to settle the account yourself and once the insurance company has paid, we will reimburse you.

Indirect claims: For claims under £100, you are responsible for paying us directly and we can either make the claim on your behalf, or you can handle the claim yourself. 

6. Emergencies

We offer our own 24-hour emergency service. If your pet requires urgent attention outside regular hours, please contact us immediately.

7. Complaints

We are committed to providing a high standard of care. Should you have any concerns or wish to make a complaint, please contact the practice manager as soon as possible so we can address the matter promptly.

8. Data Protection

Your personal data will be handled in accordance with UK data protection laws. We will not share your information with third parties except as required for your pet’s care or by law.

9. Changes to Terms

We reserve the right to update these terms and conditions at any time. The latest version will be available on our website or upon request.

By using our services, you agree to abide by these terms and conditions. If you have any questions, please do not hesitate to contact us.

 

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